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Green Ramsey

General Information
651-266-1376 (TTY)

Public Health
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PH Logo HouseCalls


HouseCalls/Families in Crisis Program is a collaboration between Public Health and Health Care for the Homeless.   It provides health and social services to families living in high-risk environments, who are at risk for becoming homeless.  All services (except utility assistance) are by referral only.  Referrals are made from Housing Code, Child and Adult Protection, schools and hospitals. | 651.266.1290

Services Provided

Staff and clients work together to identify family and housing issues: 

  • need for children's immunizations
  • lead testing
  • transportation to medical and dental visits
  • assure prenatal care
  • mental health and chemical dependency referrals
  • referrals to WIC, Headstart, other child enrichment programs
  • stabilizing school experience (registration, keep children in same school)
  • and referrals to food shelves

Staff works with Environmental Health, housing code and fire inspectors to help families meet housing correction orders so they may remain in their home:

  • advocating with landlords
  • utility assistance
  • cleaning supplies and roll-offs
  • referrals to community housing programs for major repairs

Utility Assistance
To request assistance with heat and water bills | call 651.266.1290.
Assistance is not assured year round.

Minnesota Energy Resources
Cold Weather Rule | October 15 - April 15 
The rule was developed by the Minnesota Public Utilities Commission to help protect residential energy customers from service disconnection from October 15 through April 15 due to non-payment, provided the disconnection would affect the customer's primary heating source.  Customers need to contact their heating provider to request protection from the cold weather rule.
More information  | to apply: 1.800.895.4999 (XCEL Energy)

Energy Assistance Program (EAP) | Community Action Program (CAP) 
Assists participating households to maintain affordable, continuous and safe home energy, which includes bill payment assistance, intervention in energy crisis situations, outreach to under-served populations, advocacy for and information about utility consumer rights and referrals.  EAP also assists with weatherization.
More information | 651.645.6470

Emergency Assistance (EA) | Ramsey County 
Program for low income families experiencing a financial crisis.  If you have an open case in Ramsey County, please call your case worker. 
More information | 651.266.4444

Heat Share | Salvation Army
Provides emergency assistance with heating and utility bills on a year-round basis.
More information | 651.224.6946

Power On | Energy Cents
Works with customers to make utility bills more affordable, encourage customers to make consistent payments and to lower the costs associated with the utility's attempt to collect payments from customers with limited resources.
More information | 651.774.9010


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