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9-1-1 (TTY capable)

Non Emergency:
651.767.0640 (TTY capable)


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Complaints, Compliments and Concerns

DispatchersThe RCECC is committed to maintaining the public’s trust while constantly improving quality and operations.

If you have a complaint, compliment, or concern about the way a 9-1-1 operator, police dispatcher, or medical dispatcher handled your call, or a suggestion for improving RCECC’s service to the public, call 651.266.7715.

If you have a complaint, compliment, or concern about the actions of a police officer, medic, or fire fighter, please call our non-emergency line 651.767.0640 for an operator to direct your call.

Your complaint or compliment recognizes the work of an individual and should include:

  • day and time of the call you are concerned about
  • phone number you called from, the location (including the city) where help was sent
  • telephone number where you can be reached
  • incident case number, if available

All calls and e-mails are appreciated and reviewed by the RCECC. Recognition of the complex and stressful work of an individual 9-1-1 operator or dispatcher creates an opportunity to reward and motivate their public service.


Note: Information that is transmitted by email is NOT secure.  Ramsey County recommends that you do not use email to send private or confidential data.