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9-1-1 (TTY capable)

Non Emergency:
651.767.0640 (TTY capable)


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What is an Emergency? When to call 9-1-1 in Ramsey County

What to Expect l Emergencies l Non-Emergencies l 9-1-1 Issues

DispatcherCall 9-1-1 when:

  • A person is hurt or in danger of becoming seriously hurt. 
  • Someone needs an ambulance or emergency medical assistance. 
  • A crime is in progress or has just occurred. 
  • A fire or burglary alarm is sounding.
  • Property or a person is being hurt or endangered at the moment of your call. 
  • A vehicle crash causes injuries, significant property damage, or traffic tie-ups.
  • An uncontrolled fire or hazardous chemical spill endangers people or the environment. 
  • Gunshots are heard.
  • You see a criminal you know is wanted by the police.

If you are uncertain, be safe, not sorry; call 9-1-1.

Never be afraid to dial 9-1-1 because of uncertainty. Always act safely and avoid danger.

If you do not feel safe at the scene of a crime or if you are being followed, seek safety at a well-lighted place with other people, such as a gas station, store, or busy intersection, call 9-1-1 and ask for a police officer to meet you at your safe location. Ask others to help you. Do not put yourself at risk of being hurt.

If you believe that someone is being hurt or is in danger of serious harm, call 9-1-1.

Please see What to Expect when you call 9-1-1 for more information.  We stand ready to help you at all hours of the day and night.

Do NOT call 9-1-1:

  • For directory assistance
  • For paying parking or speeding tickets
  • For road conditions or a weather report
  • As a prank, joke, or as a test
  • For the time of day

9-1-1 is for emergencies

Frequently Asked Questions